Customer Relationship Management (CRM)

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Realize maximum value with NaviSite's 360 degree CRM solution

Customer Relationship Management (CRM) applications provide valuable insight into your customer and prospect base. This insight helps you improve your responsiveness to customer needs, which in turn increases sales and fosters profitable relationships. The practical challenge of any CRM solution is to effectively integrate all CRM processes including the marketing, sales, and customer service functions of your organization, and to ensure that stakeholders actually use the application for day-to-day customer relationship management activities.

With our end-to-end CRM consulting services, we at NaviSite help you generate real value from your CRM solution. We design and implement comprehensive CRM applications that not only support a 360 degree view of your customers and prospects, but also include a strategy to gain end-user commitment to the solution.

Key CRM focus areas for NaviSite include:

• Sales - Sales process optimization using Oracle E-Business Sales, Oracle CRM Foundation, and Siebel Sales applications.
• Marketing - Demand creation and business development support leveraging Oracle E-Business Sales, Oracle CRM Foundation, and Siebel Sales applications.
• Service - Delivering exceptional customer service through Oracle E-Business Service, Oracle CRM Foundation, and Siebel Service applications.